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Dear Year 11


As I said to you all on Thursday I have to add in your first report assessment this week.


It will be based on the MATRIX below and ultimately what you have done theses last five weeks

Title

P1 What is customer service and what does it look like from the different job roles direct and indirect job roles within your TWO chosen business ?

• The specification here tells you what you need to learn, the theory to include and how the teacher will mark it

• The powerpoint attached here is the theory you need to discuss

• The checklist here should help you mark it before you submit it to me as complete

• The other pages below on this blog page are like buying a subject text book

• The specification here tells you what you need to learn, include and how the teacher will mark it

Any problems just give me a shout on my school email address and if anyone still needs a writing frame ask when you email me and ill attach it here


Happy Monday and good luck


Mr T